Terms and Conditions

Welcome to Kollective.Community (hereinafter referred to as "Kollective.Community", "we", "us", or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Kollective.Community governing your access to and use of our website, platform, and all related services (collectively, the "Services").

By accessing, browsing, or using the Services in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with these Terms, you must immediately discontinue use of the Services.

1. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy. Continued use of the Services signifies your acceptance of any future amendments or updates to these Terms.

2. Eligibility

You affirm that you are at least 18 years of age and possess the legal capacity to enter into binding agreements under the laws of England and Wales. By using the Services, you warrant that you meet all eligibility requirements.

3. Description of Services

Kollective.Community provides a digital platform designed to facilitate connections between service providers ("Suppliers") and individuals or businesses seeking various consumer services ("Users"). Additionally, we publish informational articles, guides, and resources ("Content") to support and educate our community.

Kollective.Community operates solely as an intermediary and does not directly supply or guarantee any services offered by Suppliers. We do not employ, manage, or supervise Suppliers, nor do we assume responsibility for the performance or quality of their services.

4. Articles and Published Content

All Content made available through Kollective.Community, including articles, blog posts, guides, and other resources, is provided for general informational and educational purposes only. While reasonable efforts are made to ensure the accuracy of the information, we do not warrant or guarantee the completeness, reliability, or suitability of any Content.

You acknowledge and agree that reliance on any Content is entirely at your own risk. Kollective.Community disclaims any liability for any losses or damages arising from reliance on our Content.

5. Responsibilities of Suppliers

Suppliers are independently responsible for the quality, legality, and accuracy of the services they provide. Suppliers must:

  • Comply with all applicable laws and regulations within the United Kingdom, including the Consumer Rights Act 2015 and any other relevant consumer protection legislation.

  • Provide services in accordance with their advertised descriptions and to an acceptable standard of care and skill.

  • Clearly communicate their own terms for cancellations, refunds, and rescheduling to Users prior to booking.

Suppliers acknowledge that they are independent contractors and are not employees, agents, or representatives of Kollective.Community. Suppliers further agree to indemnify Kollective.Community against any claims or liabilities arising from the provision of their services.

6. Payments, Refunds, and Disputes

Users agree to make payment directly to Suppliers through methods specified either by the Supplier or via the platform, as applicable.

Refunds, cancellations, and any related disputes are to be addressed directly between the User and the Supplier. Kollective.Community does not process or manage refunds and expressly disclaims any responsibility or liability in relation to financial transactions or service disputes.

Users are strongly advised to carefully review each Supplier’s individual terms and policies prior to confirming any bookings.

7. User Accounts and Security

When registering an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

We reserve the right to suspend or terminate accounts at our sole discretion if we suspect fraudulent activity, misuse, or any violation of these Terms.

8. User Conduct

You agree not to engage in any activities that:

  • Violate any applicable local, national, or international laws or regulations.

  • Infringe upon the rights of others, including intellectual property rights.

  • Misrepresent your identity or affiliation with any person or entity.

  • Post or transmit false, misleading, or harmful content.

  • Interfere with or disrupt the integrity, functionality, or security of the platform or Services.

9. Disclaimers and Limitation of Liability

Kollective.Community provides its Services and Content on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. We do not guarantee that the Services will meet your specific requirements, be error-free, or operate without interruption.

To the maximum extent permitted by law, Kollective.Community shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits or revenue, arising from your use of the Services or reliance on any Content.

10. Indemnity

You agree to indemnify, defend, and hold harmless Kollective.Community, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your access to or use of the Services, or your violation of these Terms.

11. Termination

Kollective.Community reserves the right to suspend or terminate your access to the Services at any time and without prior notice if you breach these Terms or engage in any conduct that we, at our sole discretion, deem to be harmful to Kollective.Community, other Users, or third parties.

12. Modifications to Terms

Kollective.Community reserves the right to revise or update these Terms at any time. We will notify you by updating the "Effective Date" at the top of these Terms. Continued use of the Services following any such changes constitutes your acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or relating to these Terms and your use of the Services.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, please contact us at [Insert email address].

Privacy Policy

Effective Date: [Insert date]

Kollective.Community is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data:

  • Personal information you provide, such as your name, email address, phone number, and any details provided during registration or service use.

  • Payment information (processed securely through third-party payment processors; we do not store full payment card details).

  • Usage data, including information on how you interact with our platform.

  • Communications you send to us, including feedback and support queries.

How We Use Your Data

We may use your personal data to:

  • Provide, operate, and maintain our Services.

  • Facilitate communication between Users and Suppliers.

  • Send administrative or promotional communications (you may opt-out at any time).

  • Improve our website, content, and user experience.

  • Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Suppliers with whom you engage through our platform.

  • Trusted third-party service providers who assist us in delivering our Services.

  • Government authorities or regulatory bodies when required by law.

Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data.

  • Request correction of any inaccurate data.

  • Request erasure of your data ("right to be forgotten").

  • Object to or restrict processing.

  • Request data portability.

To exercise these rights, please contact us at [Insert email address].

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with our legal obligations.

Security Measures

We employ appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this Policy periodically to stay informed.